Poppy Red Residential Door
Duck egg blue composite door
Light Oak Flush Sash Window

PRIVACY POLICY - Customers

Window Designs Ltd holds information about customers to enable us to conduct business. As part of this, we may hold a minimal amount of personal data which may include your name, job title, email address and telephone number.
Window Designs Ltd is committed to ensuring that your privacy is protected in accordance with the law. We take privacy and your rights as an individual seriously.

1.    The Data Controller
Window Designs Ltd is the data controller. Window Designs Ltd is based at Fort Road, Eastbourne, East Sussex, BN27 4SX and is contactable via telephone (01323 639052) or via email at (annique@windowdesigns.co.uk). Annique Tate has been given responsibility to ensure your rights as an individual are respected and clear. If you have any queries, please do not hesitate to contact us.

2.    How we collect your Personal Data
At the initial point of contact we will collect the necessary information to enable us to fulfil our contractual obligation to you, whether it is for a quotation or order.

3.    Type of Personal Data
We only hold the minimal amount of personal data which can be considered low risk in accordance with a Data Protection Impact Assessment (DPIA) and a Contract Assessment (CA) we have carried out.
The personal data we hold may include your name, job title, email address and telephone number. If your business operates from home, we may hold your postal address, too. This data is to enable us to fulfil quotations and our contractual obligations.

4.    The legal basis for processing personal data
Contract is the legal basis we rely on to process your personal data while you are an active customer and if you cease to become an active customer.

5.    Appropriate safeguards to ensure personal data is kept secure
The protection of your data is important to Window Designs Ltd. Data is stored in a secure environment within our accounting software and within a CRM environment with strictly controlled access via a web browser with SSL (Secure Socket Layer) protection and encrypted passwords, with daily encrypted back-ups. The servers that hold data are maintained and patched regularly against threats.

Data can be exported from our database as a CSV file, typically to enable the information to be used to contact customers by post or by email.

6.    Sharing of personal data 
Your data is only disclosed to employees of Window Designs Ltd and not passed on to third parties.

We may also need to disclose information to authorities or professionals for legal reasons or in the case of a dispute.

7.    Profiling of personal data
Window Designs Ltd does not use your information for data profiling or automated decision making.


8.    How long do we hold personal data? 
We retain personal data for as long as a customer is active and for 2 years afterwards, unless you ask us to retain your information.

9.    Your rights as an individual
It is important that you understand what your rights are as an individual.

Right to Erasure.
You may request that Window Designs Ltd erases your personal data and we will do so within 5 working days. To avoid the possibility of re-adding your personal data again in the future, we will retain your name and email address (if available). You may request that we add your personal data back on to the database at any time.

Right to request rectification 
If you determine that the personal data we hold about you is incorrect you have the right to request rectification. We will immediately consider the request and rectify any errors found. If we do have reasons to believe that an error has not occurred, we will keep the information as previous. You will be informed of the outcome by telephone, email or post.

Subject Access Request
At any point, you have the right to submit a Subject Access Request. Within a month, we will respond to the request made. We will not charge a fee for any of the requests above unless the request is ‘manifestly unfounded or excessive’. We also reserve the right to withhold personal data if disclosing it would ‘adversely affect the rights and freedoms of others’.

10.    Links from this website
If you click on a link which takes you away from this website the new website will be subject to the privacy policy of that website and not this one

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11.    Registering a complaint
If at any point you feel we are being unfair or dismissing your rights as an individual please contact us and let us know. If you are still not satisfied, you can make a complaint to a supervisory authority, in this case, being the ICO. To make a complaint please visit the ICO website here; https://ico.org.uk/

11.    Contacting Window Designs Ltd 
If you have any queries regarding how your date is held, processed or shared including activating your right to erasure please contact Annique Tate, Window Designs Ltd, Fort Road, Eastbourne, East Sussex, BN22 7SE or telephone 01323 639052 or via email at annique@windowdesigns.co.uk.

12.    Updating our Privacy Policy 
Our Privacy Policy is reviewed every 12 months or sooner if required to keep up to date with any changes in data collection and any technological changes. This document was last updated on the 17th May 2018.